For the past four years, Brasserie Là-Haut, located within the Aquarium of La Rochelle, has integrated an innovation into its establishment that has profoundly transformed the experience of its customers. dVine, the professional solution for serving wine by the glass. Through the testimony of two key members of the team, Sébastien Seoane, Director of Catering, and Nicolas Grenetier, Head of Service, discover how dVine has managed to captivate both wine experts and novices alike, bringing a new dimension to wine tasting.
Meeting the increasingly demanding clientele at Brasserie Là-Haut
According to Sébastien Seoane, Director of Catering, the major asset of dVine lies in the ability to offer exceptional wines. These prestigious vintages are ones that Brasserie Là-Haut wouldn’t have been able to offer otherwise. While the establishment operates as a brasserie, dVine allows them to elevate their dishes with quality wines, thus piquing the interest of fine wine enthusiasts.
We opted for the dVine system because we had the desire to offer our customers a selection of wines by the glass that was broader and more extensive than what we initially had.” – Nicolas Grenetier
The machine has become a valuable ally in satisfying a demanding and well-informed clientele about wine. The ease with which specific customer requests can be fulfilled, thanks to a variety of references and tastes, is a real asset for Brasserie Là-Haut. Even servers lacking in-depth oenology knowledge find dVine to be a reliable support. The machine provides information about the wines on the menu, enabling servers to advise customers based on their preferences, thereby bolstering servers’ confidence in their recommendations.
Today, what makes customers choose a dVine product over a traditional one, so to speak, is the possibility of having very Grand Crus, or at least very fine appellations, that they might not have been able to get otherwise.” – Sébastien Seoane
Nicolas Grenetier, who has been head of service for seven years, highlights the positive impact of dVine on Brasserie Là-Haut’s wine by the glass offering. Eager to diversify their selection while offering quality wines by the glass, the team found the perfect solution in dVine. Today, dVine offers a diverse range of wines sourced from all over the French vineyards and beyond. This new selection thus meets the varied expectations of customers.
The autonomy of dVine: a benefit for all
Nicolas Grenetier highlights a major advantage of dVine: its autonomy. The machine, thanks to its precise dosing, allows for serving wine by the glass under ideal tasting conditions: temperature control and aeration. This repeatability and precision in service save time for the staff. Additionally, it ensures a consistent and high-quality tasting experience for the customers.
The learning curve is very quick. The interface truly allows for accelerated training and provides maximum information to the teams.” – Nicolas Grenetier
Nicolas also praises the technical support provided by dVine. It offers a wealth of information to the servers, thus facilitating the explanation of each wine’s characteristics to the customers. The quick learning curve and intuitive visual interface enable the teams to train effectively. It provides servers with maximum information to assist customers in their choices, saving time for the training of teams, which often include many seasonal workers.
There’s nothing more complicated for a server than not being able to answer a question about wine. Especially if the customer across the table is knowledgeable. In this case, the machine is knowledgeable too.” – Sébastien Seoane
A winning bet for all
In conclusion, dVine has succeeded in transforming the wine experience at Brasserie Là-haut. Whether by offering exceptional fine wines to demanding customers or by facilitating the diversification of the wine by the glass offering, the machine has managed to captivate both wine experts and novices alike.
The autonomy of dVine, its effective technical support, and user-friendly interface make it a major asset for the team. Servers feel more confident in their recommendations. And satisfied customers are increasingly eager to repeat the experience.
Thus, the partnership between Brasserie Là-haut and dVine proves to be a winning bet for all involved parties. Creating a perfect synergy between technology and gastronomy. The story of Brasserie Là-haut with dVine testifies to the positive impact that innovation can have on the restaurant industry, paving the way for a new era of culinary and oenological discoveries.
